Terms and Conditions
Terms and Conditions
Models
The minimum age for placing an order with Fourdees Limited is 18 years. Our products are detailed scale models for adult collectors, with many fine detailed parts. They are not for children under 14 years old.
All model locomotives are intended for use with proprietary model railway controllers designed specifically for operation of UK N-gauge, analogue system model trains. Use of non-standard or alternative system controllers risks damage to the motors and electrical wiring of the models.
Financial Transactions
Fourdees Limited is responsible for financial transactions made through this website. Online payments can be made with PayPal account, and entered on their secure website. Your payments are protected in accordance with their terms and conditions. You can find full details here: https://www.paypal.com/uk/webapps/mpp/buyer-protection. We also accept written orders accompanied by a cheque in Pounds Sterling. If paying by cheque please put your name and address on the back of the cheque and allow at least 10 days for it to clear through the bank. We advise that you contact us first with regards such orders so we can reserve your order. We do not accept Postal Orders.
Postage within the UK
All prices displayed on the website are inclusive of all taxes. Unless otherwise stated, delivery to addresses within the British Mainland is charged as follows:
£5.00 for orders less than £100
£8.00 for orders between £100 and £300
£10.00 for orders above £300.
We aim to dispatch all orders within three days. We check every model for performance before dispatch, so in some cases there may be a delay of up to 7 days. Orders within the United Kingdom will be dispatched by either Royal Mail 1st Class Signed For delivery, or Royal Mail Special Delivery. If you have not received your order within 10 days, please contact us to check for postage tracking.
Postage outside the UK
Due to the vulnerability of models over long distance postage and the complications of returns through customs, Fourdees Limited is currently unable to support the sale of models direct to overseas customers. All such orders are thus at the purchasers risk, subject to the following conditions.
All orders outside the UK must be arranged directly with us. An Overseas Order Preparation Service will then be undertaken on your order. This service will customise an order for international dispatch via air courier, with additional adhesive and extra packaging, to ensure the items survive transit in the best condition possible.
Please contact us with details of the items you would like to order and your location, so we can provide you with a quote for this service. As a guide, the costs will be as follows:
For orders up to £250 in value: £10 (EU) to £20 (Rest of the World). Courier via Royal Mail.
For orders over £250 in value: £30 (EU) to £70 (Rest of the World). Courier via Parcel Force.
You are liable for any custom fees in your country. Fourdees Limited operates below the taxable threshold, so we have paid all the VAT on components used to make the products on the website, and this cannot be refunded on international orders. International Orders should be delivered within 14 days of placing the order, but can take up to 28 days.
Despite our best efforts to protect the model, there may still be damage upon arrival and unfortunately this is at your own risk. The models are extremely delicate, with many fine details and components that may be damaged during the rigorous handling of international shipping. In the unlikely event that your model arrives with such damage, or is not to your satisfaction, your order can be returned for a refund of the purchase price of the model. The extent of the refund will depend on the condition of the model. Please contact us to express your desire to return your order, prior to dispatch. You are liable for the return postage fee, any UK customs charges and your order will not be refunded until it arrives back at our address. If your order is returned worn or damaged, beyond that already identified, we are legally entitled to deduct further costs of any necessary repairs from your refund.
An attempt to purchase a model through the website to an international address (without appropriate postage) will be refunded, but taken as additional confirmation that you understand these terms and conditions.
Cheque orders
If you would prefer to pay by cheque, you must contact us first stating which model(s) you would like to purchase, so we can confirm that it is in stock and reserve your order. Any contact between Fourdees Limited and a customer will either be customer initiated, or regarding an existing order. No information of customers will be sold to third parties. We do not accept Postal Orders.
Returns Policy
Prior notification of any return must be given to us via email: info@fourdees.co.uk. Failure to do so could lead to returned items being lost or undelivered, for which you are liable.
Faulty Orders:
If a model is faulty on arrival, or develops a fault in the first twelve months, please contact us for assistance first. These are bespoke handmade items, and faults can occur from time to time. We shall repair these models free of charge. If the model develops a fault due to poor care, storage, or damage due to inappropriate operating conditions, we will charge for the repair. The cost of any repair will be agreed prior to the work being undertaken. Any modification to the chassis invalidates this return policy.
Unwanted Orders:
We offer a full ‘No Questions Asked’ return policy, valid for 28 days from purchase. If for any reason you are dissatisfied with your purchase, you may return it for replacement, or a full refund. An unwanted item must be returned in a re-saleable condition, unused and in its original packaging. If an item is return worn or damaged, we are legally entitled to deduct the cost of any necessary repairs from your refund. This offer is open for 28 days upon receipt of your order.
These conditions are inline with your right to return goods as protected under the EU Distance Selling Directive. You can find full details of this by visiting the government website here: http://www.hmso.gov.uk/si/si2000/20002334.htm.
Privacy:
Fourdees Limited do not disclose buyers’ information to third parties, and the only third party involved is PayPal. We do not hold any financial details, with all payment details being taken by PayPal. Fourdees Limited is not responsible for content on other websites, which may be linked to from our pages.